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Brittany Ejimole

UX Designer

Highly motivated and detail-oriented Entry-Level UX Designer with a solid foundation in user-centric design principles and a passion for creating seamless digital experiences. Armed with a strong academic background and hands-on project experience, I bring a fresh perspective to user research, wireframing, and prototyping. 


Dallas, TX


BA in Psychology

University of Pennsylvania



  • Figma

  • User Flow Diagrams

  • Wireframing 

  • Prototyping

  • Information Architecture

  • Slack

  • Asana

  • Surveys

  • Usability Testing

  • Persona Creation



Designlab Academy

Designlab Foundations 

Google Build Wireframes and Low-Fidelity Prototypes

Google Start the UX Design Process: Empathize, Define, and Ideate, Google

Foundations of User Experience (UX)


Blue Cross Blue Shield- C1 Innovation Lab – Senior Analyst

April 2021 – Present​

  • Develop customer satisfaction surveys and assessed data to identify trends and gaps in customer success and documented 20 customer success stories

  • Develop internal communications with cross-functional partners to inform key stakeholders of customer report trends, risks, and successes

  • Analyze claim data for trends and developed journey maps of 50+ member healthcare journeys

  • Achieve consistent NPS and CSAT scores of over 90% maintaining the company’s KPIs (key performance indicators)

  • Troubleshot both technical and non-technical issues for members and resolved customer complaints

  • Presented innovation and success metrics to key stakeholders


Alight Solutions – Health Consultant

March 2019 - November 2020

  • Served as lead patient liaison representing patients throughout healthcare industry including provider research, high-quality care recommendations, cost comparisons, and medical bill processing analysis

  • Conducted user research and assessed user experience through data analysis, client feedback, and user studies

  • Led stakeholder engagement planning with employees and clients nationwide while providing insights and expertise to improve client relationships and increase process efficiency

  • Maintained NPS and CSAT scores according to company standards

  • Resolved member escalations as they arose and interfaced with key stakeholders to develop solutions


The Insurance Exchange – Executive Administrator

September 2017 - February 2019

  • Led clerical duties associated with health information management such as productivity logging, inpatient/outpatient record analysis, project management office file collection and organization, HIPAA regulation adherenceA

  • Managed office operations including: scheduling, data management, product and vendor management, shipping, supply inventory, and special projects while fulfilling over 100 customer orders per year

  • Maintained relationships with agencies, brokers, and United Healthcare representatives through working group sessions, stakeholder engagement surveys, and user analysis

  • Assisted with rating and group health policy installations

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