Brittany Ejimole
UX Designer
Highly motivated and detail-oriented Entry-Level UX Designer with a solid foundation in user-centric design principles and a passion for creating seamless digital experiences. Armed with a strong academic background and hands-on project experience, I bring a fresh perspective to user research, wireframing, and prototyping.
EDUCATION
BA in Psychology
University of Pennsylvania
2012-2016
TECHNICAL SKILLS
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Figma
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User Flow Diagrams
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Wireframing
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Prototyping
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Information Architecture
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Slack
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Asana
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Surveys
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Usability Testing
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Persona Creation
SOFT SKILLS
CERTIFICATIONS
Designlab Academy
Designlab Foundations
Google Build Wireframes and Low-Fidelity Prototypes
Google Start the UX Design Process: Empathize, Define, and Ideate, Google
Foundations of User Experience (UX)
EXPERIENCE
Blue Cross Blue Shield- C1 Innovation Lab – Senior Analyst
April 2021 – Present
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Develop customer satisfaction surveys and assessed data to identify trends and gaps in customer success and documented 20 customer success stories
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Develop internal communications with cross-functional partners to inform key stakeholders of customer report trends, risks, and successes
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Analyze claim data for trends and developed journey maps of 50+ member healthcare journeys
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Achieve consistent NPS and CSAT scores of over 90% maintaining the company’s KPIs (key performance indicators)
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Troubleshot both technical and non-technical issues for members and resolved customer complaints
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Presented innovation and success metrics to key stakeholders
Alight Solutions – Health Consultant
March 2019 - November 2020
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Served as lead patient liaison representing patients throughout healthcare industry including provider research, high-quality care recommendations, cost comparisons, and medical bill processing analysis
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Conducted user research and assessed user experience through data analysis, client feedback, and user studies
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Led stakeholder engagement planning with employees and clients nationwide while providing insights and expertise to improve client relationships and increase process efficiency
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Maintained NPS and CSAT scores according to company standards
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Resolved member escalations as they arose and interfaced with key stakeholders to develop solutions
The Insurance Exchange – Executive Administrator
September 2017 - February 2019
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Led clerical duties associated with health information management such as productivity logging, inpatient/outpatient record analysis, project management office file collection and organization, HIPAA regulation adherenceA
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Managed office operations including: scheduling, data management, product and vendor management, shipping, supply inventory, and special projects while fulfilling over 100 customer orders per year
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Maintained relationships with agencies, brokers, and United Healthcare representatives through working group sessions, stakeholder engagement surveys, and user analysis
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Assisted with rating and group health policy installations